logo

 

African Eagle Daytours (Pty) Ltd – Terms & Conditions (Tours, Transfers & Bookings)

 

Company details
African Eagle Daytours (Pty) Ltd (“African Eagle”, “we/us”).
Registered address: 4 Malta Road, Salt River, 7700, Cape Town, South Africa.
Contact: daytours@aecpt.co.za | +27 21 464 4266. (daytours.co.za)

1) Acceptance of terms

By browsing our website, requesting a quote, and/or making a booking, you accept these Terms & Conditions (including the Privacy/POPIA provisions below). (daytours.co.za)

2) Bookings, pricing & availability

  • All tours/services are subject to availability and may change due to supplier availability, weather, operational requirements, or circumstances beyond our control. (daytours.co.za)
  • Prices, routes, places of interest, destinations, hotels and restaurants are subject to availability and change. (daytours.co.za)
  • Departure and arrival times are approximate. (daytours.co.za)
  • Minimum passenger numbers may apply to tours. (daytours.co.za)

3) Payment

  • Payment terms may differ by product and will be confirmed at booking.
  • Card payments are accepted (as per our FAQs). (daytours.co.za)
  • Cash payments (where applicable) must be made in South African RAND, unless otherwise arranged. (daytours.co.za)
  • For some services, full payment is required either via the website or as otherwise arranged/confirmed. (daytours.co.za)
  • VAT: All tour prices are VAT inclusive; VAT is non-refundable. (daytours.co.za)

4) Guides & languages

  • Foreign language guides (including German, French, Spanish and others) are available on request (subject to availability). (daytours.co.za)
  • Tours are conducted by a SATOUR registered tourist guide (as per our FAQs). (daytours.co.za)

5) Vehicles, safety & insurance

  • Our vehicles are insured substantially for passenger liability. (daytours.co.za)
  • Guests must comply with reasonable safety instructions from guides/drivers and any rules imposed by venues/suppliers.

 

6) Luggage & personal items

  • Luggage and personal possessions are carried at your own risk. (daytours.co.za)
  • African Eagle accepts no responsibility for loss or damage to luggage or personal possessions. (daytours.co.za)
  • Please keep valuables and travel documents safe at all times. (daytours.co.za)

7) Hotel check-in / check-out (general guidance)

In South Africa, hotel check-in is generally from 14h00 and check-out is before 11h00. (daytours.co.za)

8) Cancellations & refunds

Day tours (standard policy):

  • Free cancellation up to 24 hours before the tour (full refund). (daytours.co.za)
  • No-show / non-presentation: full cancellation fees apply. (daytours.co.za)

Extended / multi-day tours:

  • A 20% deposit is required upon booking (unless otherwise stated). (daytours.co.za)
  • Cancellation fees (unless otherwise stated on confirmation): (daytours.co.za)
    • 60 to 31 days: 25%
    • 30 to 15 days: 50%
    • 14 to 2 days: 75%
    • 2 days: 100%

Tour-specific conditions:
Some products have additional requirements (example: Robben Island requires full prepayment and a passport copy two weeks prior to secure bookings; and pick-up/drop-off may be limited to specific areas). (daytours.co.za)

9) Rates validity

Unless otherwise stated in writing, advertised rates are valid until 31 October 2026 and may be updated thereafter. (daytours.co.za)

Privacy & POPIA (summary)

We are committed to protecting personal information and processing it lawfully in terms of the Protection of Personal Information Act (POPIA). (daytours.co.za)

 

A) Consent

Where processing is based on consent, it will form part of the agreement with you. Consent may be withdrawn at any time; withdrawal does not affect the lawfulness of processing before withdrawal, and you will not suffer detriment for withdrawing consent. (daytours.co.za)

B) Sharing information (operators)

We may share personal information with third-party operators under an operator agreement (e.g., payment processors, email tools, data storage providers, server hosts) solely to provide services to you; they must implement appropriate safeguards. (daytours.co.za)

C) Retention

We retain personal information for 5 years to meet legal retention requirements. (daytours.co.za)

D) Your rights

You may:

  • request access to your personal information,
  • request correction/deletion,
  • object to processing, and/or
  • lodge a complaint with the Information Regulator. (daytours.co.za)

Information Regulator complaint emails (SA):

Changes to these terms

We may update these Terms & Conditions from time to time. The latest version published on our website will apply. (daytours.co.za)