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Frequently Asked Questions

Q: Are your tours of Cape Town conducted by a SATOUR registered tourist guide?

A: All tours are conducted by a SATOUR registered tourist guide in comfortable air-conditioned vehicles or luxury coaches.

Q: Are foreign language guides available for multilingual tours?

A: German, French & Spanish as well as other foreign language guides are available for multilingual tours.

Q: Are there special prices for children?

A: Special prices for children are available on request.

Q: Are your vehicles insured substantially for passenger liability?

A: All our vehicles are insured substantially for passenger liability.

Q: Are there any specific booking times?

A: Bookings can be made 7 days a week . We also offer: Self drive packages, Tailor-made tours, Incentive group tours & Conference Packages

Q: What are the check in / check out times for hotels?

A: In South Africa, check-in in the hotels takes place from 14h00 and check out before 11h00 in the morning.

Q: What are your Terms and Conditions?

A: The following terms & conditions apply:

  • All tours are subject to a minimum number of passengers. All tour, flight and accommodation bookings and prices are subject to availability and to change.
  • All tour departures and arrival times are approximate.
  • Luggage & personal possessions are carried at your own risk.
  • African Eagle accepts no responsibility for any loss or damage to luggage or personal possessions of passengers.
  • Please ensure that valuables & travel documents are kept safe at all times.
  • All tour prices are V.A.T. (Value Added Tax) inclusive - V.A.T. is non-refundable on all tours.
  • American Express, Master, Visa & Diners Club credit cards welcome.
  • Cash payments are to be made in South African Rands unless alternative arrangements have been made.
  • Full payment is to be made directly to the guide on commencement of the tour,unless otherwise arranged.
  • For extended tours: A deposit of 20% of the total amount of the tour is required upon booking. Unless otherwise stated upon confirmation, cancellation fees on extended tours will be calculated in the following manner:
    60 to 31 days - 25%
    30 to 15 days - 50%
    14 to 2 days - 75%
    2 days - 100%